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Research Group: MB-ISCM: Information Systems and Change Management
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2012

Denneman, R. (2012) Management information requirements for customer relationship management in municipalities. Master's thesis, University of Twente.
Eckartz, S.M. (2012) Managing the Business Case Development in Inter-organizational IT Projects: A Methodology and its Application. PhD thesis, University of Twente. CTIT Ph.D.-thesis series No. 12-229 ISBN 978-90-365-3402-4
Eckartz, S.M. and Katsma, C.P. and Daneva, M. (2012) Exploring the Business Case Development Process in Inter-Organizational Enterprise System Implementations. Information Resources Management Journal, 25 (2). pp. 85-102. ISSN 1040-1628
Eckartz, S.M. and Katsma, C.P. and Oude Maatman, R. (2012) A Design proposal for a Benefits Management Method for Enterprise System Implementations. In: Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS 2012), 4-7 Jan 2012, Maui, Hawaii. pp. 4642-4651. IEEE Computer Society. ISBN 978-0-7695-4525-7
Eckartz, S.M. and Katsma, C.P. and Wieringa, R.J. (2012) Using value models to improve the cost/benefit analysis of inter-organizational system implementations. In: Collaborative Networks in the Internet of Services: 13th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2012, October 1-3, 2012, Bournemouth, UK. pp. 529-538. IFIP Advances in Information and Communication Technology 380. Springer Verlag. ISSN 1868-4238 ISBN 978-3-642-32774-2
Folmer, E.J.A. (2012) Quality of semantic standards. PhD thesis, University of Twente. CTIT Ph.D.-thesis series No. 13-251 ISBN 978-90-365-3323-2
Meertens, L.O. and Iacob, M.-E. and Nieuwenhuis, L.J.M. and van Sinderen, M.J. and Jonkers, H. and Quartel, D.A.C. (2012) Mapping the business model canvas to ArchiMate. In: Proceedings of the 27th ACM Symposium on Applied Computing, SAC 2012, 26-30 Mar 2012, Trento, Italy. pp. 1694-1701. ACM. ISBN 978-1-4503-0857-1
Niblett, M. (2012) A method to obtain sustained data quality at Distimo. Master's thesis, University of Twente.
Wombacher, A. and Iacob, M.-E. (2012) Start Time and Duration Distribution Estimation in Semi-Structured Processes. Technical Report TR-CTIT-12-22, Centre for Telematics and Information Technology, University of Twente, Enschede. ISSN 1381-3625
Wombacher, A. and Iacob, M.-E. (2012) Estimating the Processing Time of Process Instances in Semi-Structured Processes - A Case Study. In: Proceedings of the 2012 IEEE Ninth International Conference on Services Computing (SCC 2012), 24-29 June 2012, Honolulu, Hawaii. pp. 368-375. IEEE Computer Society. ISBN 978-1-4673-3049-7

2011

Balmus, A.B. and Iacob, M.-E. and van Sinderen, M.J. and van Busschbach, M. (2011) Reference system architecture for trade promotion management: leveraging business intelligence technologies and decision support systems. In: Proceedings of the Thirteenth IEEE Conference on Commerce and Enterprise Computing, CEC 2011, 5-7 Sep 2011, Luxembourg. pp. 179-184. IEEE Computer Society. ISBN 978-0-7695-4535-6
Effing, R. and van Hillegersberg, J. and Huibers, T.W.C. (2011) Social Media and Political Participation: Are Facebook, Twitter and YouTube Democratizing Our Political Systems? In: Electronic Participation. Third IFIP WG 8.5 International Conference, ePart 2011, 29 Aug- 1 Sep 2011, Delft. pp. 25-35. Lecture Notes in Computer Science 6847. Springer Verlag. ISSN 0302-9743 ISBN 978-3-642-23332-6
Hoppen dos Santos, J. and Ferreira Pires, L. and Goncalves da Silva, E.M. and Iacob, M.-E. (2011) Public service improvement with user-centric service composition. In: Electronic Government and Electronic Participation, Joint Proceedings of the Ongoing Research and Projects of IFIP EGOV and ePart 2011, 29 Aug - 1 Sep 2011, Delft, the Netherlands. pp. 276-284. Schriftenreihe Informatik 37. Trauner Verlag. ISBN 978-3-85499-515-9
van 't Klooster, J.W.J.R. and van Beijnum, B.J.F. and Pawar, P. and Sikkel, K. and Meertens, L.O. and Hermens, H.J. (2011) Virtual Communities For Elderly Healthcare: User-Based Requirements Elicitation. International Journal of Networked & Virtual Organizations, 9 (3). pp. 214-232. ISSN 1470-9503
Sapkota, B. and Asuncion, C.H. and Iacob, M.-E. and van Sinderen, M.J. (2011) A Simple Solution for Information Sharing in Hybrid Web Service Composition. In: Proceedings of the 15th International Enterprise Distributed Object Computing Conference, EDOC 2011, 29 Aug - 02 Sept 2011, Helsinki, Finland . pp. 235-244. IEEE Computer Society. ISSN 1541-7719 ISBN 978-1-4577-0362-1
Wombacher, A. and Iacob, M.-E. and Haitsma, M. (2011) Towards a Performance Estimate in Semi-Structured Processes. Technical Report TR-CTIT-11-26, Centre for Telematics and Information Technology University of Twente, Enschede. ISSN 1381-3625
Wombacher, A. and Iacob, M.-E. and Haitsma, M. (2011) Towards a Performance Estimate in Semi-Structured Processes. In: 2011 Fourth IEEE International Conference on Service-Oriented Computing and Applications, SOCA, 12-14 Dec 2011, Irvine, CA, USA. pp. 1-5. IEEE Computer Society. ISBN 978-1-4673-0319-4

2010

Asuncion, C.H. and Iacob, M.-E. and van Sinderen, M.J. (2010) Towards a flexible service integration through separation of business rules. In: 14th IEEE International EDOC Enterprise Computing Conference (EDOC 2010), 25-29 Oct 2010, Vitoria, Brazil. pp. 184-193. IEEE Computer Society. ISSN 1541-7719 ISBN 978-0-7695-4163-1
Asuncion, C.H. and Quartel, D.A.C. and Pokraev, S.V. and Iacob, M.-E. and van Sinderen, M.J. (2010) Combining goal-oriented and model-driven approaches to solve the Payment Problem Scenario. In: 8th Semantic Web Services Challenge Workshop, SWSC 2009, 9 Nov 2009, Eindhoven, The Netherlands. SEALS Project (Semantic Evaluation at Large Scale). ISSN not assigned
Eckartz, S.M. and Katsma, C.P. and Daneva, M. (2010) The Inter-organizational Business Case in ES Implementations: Exploring the Impact of Coordination Structures and Their Properties. In: Proceedings ENTERprise Information Systems International Conference, CENTERIS 2010, Part II, October 20-22, 2010, Viana do Castelo, Portugal. pp. 188-197. Communications in Computer and Information Science. Springer Berlin Heidelberg. ISSN 1865-0929 ISBN 978-3-642-16418-7
Ferreira Pires, L. and van Oostrum, A.R. and Wijnhoven, F. (2010) Service registry design: an information service approach. International Journal of Information Systems in the Service Sector, 2 (4). pp. 1-21. ISSN 1935-5688
de Jong, F. and van Hillegersberg, J. and van Eck, P.A.T. and van der Kolk, F. and Jorissen, R. (2010) Governance of Offshore IT Outsourcing at Shell Global Functions IT-BAM Development and Application of a Governance Framework to Improve Outsourcing Relationships. In: Global Sourcing of Information Technology and Business Processes, 22-25 Mar 2010, Zermatt, Switzerland. pp. 119-150. Lecture Notes in Business Information Processing 55. Springer Verlag. ISSN 1865-1348 ISBN 978-3-642-15416-4
Kijl, B. and Nieuwenhuis, L.J.M. and Huis in 't Veld, M.H.A. and Hermens, H.J. and Vollenbroek-Hutten, M.M.R. (2010) Deployment of e-health services - a business model engineering strategy. Journal of telemedicine and telecare, 16 (6). pp. 344-353. ISSN 1357-633X *** ISI Impact 1,377 ***
Sorathia, V.S. and Ferreira Pires, L. and van Sinderen, M.J. and Wijnhoven, A.B.J.M. (2010) Developing a Services Science Graduation Programme at the University of Twente. In: Transforming Engineering Education: Creating Interdisciplinary Skills for Complex Global Environments, 2010 IEEE, 6-9 Apr 2010, Dublin, Ireland. pp. 1-18. IEEE Computer Society. ISBN 978-1-4244-6040-3
Steen, B. and Ferreira Pires, L. and Iacob, M.-E. (2010) Automatic generation of optimal business processes from business rules. In: 14th IEEE International Enterprise Distributed Object Computing Conference Workshops (EDOCW), 2010, 25 Oct 2010, Vitória, Brazil. pp. 117-126. IEEE Computer Society. ISBN 978-0-7695-4164-8
Vollenbroek-Hutten, M.M.R. and Hermens, H.J. and Kadefors, R. and Danneels, L. and Nieuwenhuis, L.J.M. and Hasenbring, M. (2010) Telemedicine services: from idea to implementation. Journal of Telemedicine and Telecare, 16 (6). pp. 291-293. ISSN 1357-633X *** ISI Impact 1,377 ***
Wijnhoven, A.B.J.M. and Schuur, P.C. and Timmer, J.B. (2010) The inventor game: game-theoretical analysis of knowledge-sharing between inventors and employers. Knowledge Management Research & Practice, 8 (1). pp. 61-75. ISSN 1477-8238 *** ISI Impact 0,595 ***

2009

Eckartz, S.M. and Daneva, M. and Wieringa, R.J. and van Hillegersberg, J. (2009) Cross-organizational ERP Management: How to Create a Successful Business Case? In: Proceeding of the 24th Annual ACM Symposium on Applied Computing, SAC'2009, 08-12 March 2009, Honolulu, Hawaii, USA.. pp. 1599-1604. ACM. ISBN 978-1-60558-166-8
Eckartz, S.M. and Daneva, M. and Wieringa, R.J. and van Hillegersberg, J. (2009) A conceptual framework for ERP benefit classification: Results of a literature review. Technical Report TR-CTIT-09-04, Centre for Telematics and Information Technology University of Twente, Enschede. ISSN 1381-3625
van Le, M. and Huitema, G.B. and Rumph, F.J. and Nieuwenhuis, L.J.M. and van Beijnum, B.J.F. (2009) Design of an online charging system to support IMS-based inter-domain composite services. In: 12th IFIP/IEEE International Conference on Management of Multimedia and Mobile Networks and Services (MMNS 2009), 26-27 Oct 2009, Venice, Italy. pp. 1-14. Lecture Notes in Computer Science 5842. Springer Verlag. ISSN 0302-9743 ISBN 978-364204993-4
Pras, A. and Nieuwenhuis, L.J.M. and van de Meent, R. and Mandjes, M.R.H. (2009) Dimensioning Network Links: A New Look at Equivalent Bandwidth. IEEE Network, 23 (2). pp. 5-10. ISSN 0890-8044 *** ISI Impact 2,899 ***
Sorathia, V.S. and Ferreira Pires, L. and van Sinderen, M.J. and Wijnhoven, A.B.J.M. (2009) Service Semantics Classification: an Approach Towards Modular Service Ontology. In: Proceedings of the 4th International Workshop on Value Modeling and Business Ontologies, 21-22 Dec 2009, Amsterdam, The Netherlands. SYSLAB Dept. of Computer and Systems Sciences at Stockholm University. ISBN not assigned

2008

Broens, T.H.F. (2008) Dynamic context bindings - Infrastructural support for context-aware applications. PhD thesis, University of Twente. CTIT Ph.D.-thesis series No. 08-125 ISBN 978-90-75176-47-6
van Eijndhoven, T. and Iacob, M.-E. and Ponisio, M.L. (2008) Achieving Business Process Flexibility with Business Rules. In: Proceedings of the 12th International IEEE Enterprise Distributed Object Computing Conference, EDOC '08, 15-19 Sep 2008, Munich, Germany. pp. 95-104. IEEE Computer Society. ISBN 978-0-7695-3373-5
van Le, M. and van Beijnum, B.J.F. and Nieuwenhuis, L.J.M. and Huitema, G.B. (2008) An Enterprise Model for Real-Time Inter-domain Billing of Services. In: 5th International Workshop on ODP for Enterprise Computing (WODPEC 2008), 15 Sept 2008, Munich, Germany. pp. 405-412. IEEE. ISBN 978-0-7695-3720-7
Onchaga, M.R. and Widya, I.A. and Morales, J.M. and Nieuwenhuis, L.J.M. (2008) An ontology framework for quality of geographic information services. In: Proceedings of the 16th ACM Sigspatial International Conference on Advances in Geographic Information Systems (ACM GIS 2008), 5-7 nov 2008, Irvine, Calif.. pp. 459-462. The Association for Computing Machinery, Inc.. ISBN 978-1-60558-323-5
Schepers, T.G.J. and Iacob, M.-E. and van Eck, P.A.T. (2008) A Lifecycle Approach to SOA Governance. In: Proceedings of the 2008 ACM Symposium on Applied Computing, 16-20 Mar, 2008, Fortaleza, Brazil. pp. 1055-1061. ACM Press. ISBN 978-1-59593-753-7
Schepers, T.G.J. and Iacob, M.-E. and de Maat, R.C.M.D. and van Eck, P.A.T. (2008) Het inrichten van een SOA governance levenscyclus. Via Nova Architectura, January. pp. 1-6. ISSN 1877-2994

2007

Andrade Almeida, J.P. and Iacob, M.-E. and van Eck, P.A.T. (2007) Requirements traceability in model-driven development: Applying model and transformation conformance. Information Systems Frontiers, 9 (4). pp. 327-342. ISSN 1387-3326 *** ISI Impact 1,450 ***
Blaauboer, F.A. and Sikkel, K. and Aydin, M.N. (2007) Deciding to Adopt Requirements Traceability in Practice. In: Proceedings 19th International Conference on Advanced Information Systems Engineering (CAiSE'07), 13-15 June 2007, Trondheim, Norway. pp. 294-308. Lecture Notes in Computer Science 4495. Springer Verlag. ISSN 0302-9743 ISBN 978-3-540-72987-7
Kok, J. (2007) The design of a Delta Impact Analysis model for Data Warehouses. Master's thesis, University of Twente.
Schilling, M. (2007) Setting up a data gathering infrastructure for PRODUKTIV+. Master's thesis, University of Twente, Enschede, The Netherlands.

2006

Andrade Almeida, J.P. and van Eck, P.A.T. and Iacob, M.-E. (2006) Requirements Traceability and Transformation Conformance in Model-Driven Development. In: 10th IEEE International Enterprise Distributed Object Computing Conference (EDOC'06), 16-20 Oct 2006, Hong Kong. pp. 355-366. IEEE Computer Society. ISBN 0-7695-2558-X
Bloemberg, R. and Franken, H. and van Eck, P.A.T. and Aydin, M.N. (2006) Applicatieportfoliomanagement: Governance zet applicatiebeheer op scherp. Informatie, 48 (7). pp. 43-49. ISSN 0019-9907
Schroer, H.B. (2006) ICT ondersteuning bij Kennismanagement in een adviserende organisatie. Master's thesis, University of Twente.

2005

Thiadens, T.J.G. and van Eck, P.A.T. (2005) ICT architectuur en ICT service management. In: Checklists voor Informatie management. Kluwer Academic Publishers, Deventer, the Netherlands. ISBN 901210954X