EEMCS

de Jong, F. and van Hillegersberg, J. and van Eck, P.A.T. and van der Kolk, F. and Jorissen, R. (2010) Governance of Offshore IT Outsourcing at Shell Global Functions IT-BAM Development and Application of a Governance Framework to Improve Outsourcing Relationships. In: Global Sourcing of Information Technology and Business Processes, 22-25 Mar 2010, Zermatt, Switzerland. pp. 119-150. Lecture Notes in Business Information Processing 55. Springer Verlag. ISSN 1865-1348 ISBN 978-3-642-15416-4