Home > Publications
Home University of Twente
Prospective Students
Intranet (internal)

EEMCS EPrints Service

23242 On thinging things and serving services: technological mediation and inseparable goods
Home Policy Brochure Browse Search User Area Contact Help

Pieters, W. (2013) On thinging things and serving services: technological mediation and inseparable goods. Ethics and information technology, 15 (3). pp. 195-208. ISSN 1388-1957 *** ISI Impact 0,739 ***

Full text available as:

- Univ. of Twente only
260 Kb

Official URL:

Exported to Metis


In our high-tech society, the design process involves profound questions about the effects of the resulting goods, and the responsibilities of designers. In the philosophy of technology, effects of “things” on user experience and behaviour have been discussed in terms of the concept of technological mediation. Meanwhile, what we create has moved more and more towards services (processes) rather than products (things), in particular in the context of information services. The question is raised to what extent the concept of technological mediation is adequate to understand effects and responsibilities in information services as well. Therefore, this paper discusses differences between product aspects and service aspects of our creations, and evaluates the applicability of the concept of technological mediation to information services. Specific features of a notion of technological mediation for information services are highlighted, in particular with respect to the different relation between production and consumption. Finally, the paper focuses on the ethical consequences of service impact, and recommendations for service providers, especially in terms of the possibilities for second-order mediation by inviting users to change service properties.

Item Type:Article
Research Group:EWI-DIES: Distributed and Embedded Security
Research Program:CTIT-ISTRICE: Integrated Security and Privacy in a Networked World, UT-CST: Crime Science Twente
Research Project:TREsPASS: Technology-supported Risk Estimation By Predictive Assessment Of Socio-technical Security
Additional Information:Foreground = 10%; Type of activity = publication; Main leader = UT; Type of audience = scientific community; Size of audience = n.a.; Countries addressed = international;
Uncontrolled Keywords:Design ethics Inseparability, Personalisation, Product impact, Responsibility, Service impact, Technological mediation
ID Code:23242
Deposited On:09 April 2013
ISI Impact Factor:0,739
More Information:statisticsmetis

Export this item as:

To request a copy of the PDF please email us request copy

To correct this item please ask your editor

Repository Staff Only: edit this item