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21055 Designing cyclic appointment schedules for outpatient clinics with scheduled and unscheduled patient arrivals
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Kortbeek, N. and Zonderland, M.E. and Boucherie, R.J. and Litvak, N. and Hans, E.W. (2011) Designing cyclic appointment schedules for outpatient clinics with scheduled and unscheduled patient arrivals. Memorandum 1968, Department of Applied Mathematics, University of Twente, Enschede. ISSN 1874-4850

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Abstract

We present a methodology to design appointment systems for outpatient clinics and diagnostic facilities that offer both walk-in and scheduled service. The developed blueprint for the appointment schedule prescribes the number of appointments to plan per day and the moment on the day to schedule the appointments.
The method consists of two models that are linked by an algorithm; one for the day process that governs scheduled and unscheduled arrivals on the day and one for the access process of scheduled arrivals. Appointment schedules that balance the waiting time at the facility for unscheduled patients and the access time for scheduled patients, are calculated iteratively using the outcomes of the two models. The method is of general nature and can therefore also be applied to scheduling problems in other sectors than health care.

Item Type:Internal Report (Memorandum)
Research Group:EWI-SOR: Stochastic Operations Research, MB-OMPL: Operational Methods for Production & Logistics
Research Program:CTIT-IE&ICT: Industrial Engineering and ICT
Research Project:LogiDOC: Logistical Design for Optimal Care
Uncontrolled Keywords:Health care management, Service operations, Production planning and scheduling, Queuing theory, Stochastic methods
ID Code:21055
Deposited On:24 December 2011
More Information:statisticsmetis

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