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18815 Explanation and trust: what to tell the user in security and AI?
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Pieters, W. (2011) Explanation and trust: what to tell the user in security and AI? Ethics and information technology, 13 (1). pp. 53-64. ISSN 1388-1957 *** ISI Impact 0,739 ***

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There is a common problem in artificial intelligence (AI) and information security. In AI, an expert system needs to be able to justify and explain a decision to the user. In information security, experts need to be able to explain to the public why a system is secure. In both cases, an important goal of explanation is to acquire or maintain the users’ trust. In this paper, I investigate the relation between explanation and trust in the context of computing science. This analysis draws on literature study and concept analysis, using elements from system theory as well as actor-network theory. I apply the conceptual framework to both AI and information security, and show the benefit of the framework for both fields by means of examples. The main focus is on expert systems (AI) and electronic voting systems (security). Finally, I discuss consequences of the analysis for ethics in terms of (un)informed consent and dissent, and the associated division of responsibilities.

Item Type:Article
Research Group:EWI-DIES: Distributed and Embedded Security, EWI-IS: Information Systems
Research Program:CTIT-ISTRICE: Integrated Security and Privacy in a Networked World
Research Project:VISPER: The VIrtual Security PERimeter for digital, physical, and organisational security
Uncontrolled Keywords:actor-network theory, confidence, expert systems, explanation, information security, informed consent, systems theory, trust
ID Code:18815
Deposited On:23 November 2010
ISI Impact Factor:0,739
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