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18427 Explanation and trust: what to tell the user in security and AI?
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Pieters, W. (2010) Explanation and trust: what to tell the user in security and AI? Technical Report TR-CTIT-10-32, Centre for Telematics and Information Technology University of Twente, Enschede. ISSN 1381-3625

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There is a common problem in artificial intelligence (AI) and information security. In AI, an expert system needs to be able to justify and explain a decision to the user. In information security, experts need to be able to explain to the public why a system is secure. In both cases, the goal of explanation is to acquire or maintain the users' trust. In this paper, we investigate the relation between explanation and trust in the context of computing science. This analysis draws on literature study and concept analysis, using elements from system theory as well as actor-network theory. We apply the conceptual framework to both AI and information security, and show the benefit of the framework for both fields by means of examples. The main focus is on expert systems (AI) and electronic voting systems (security). Finally, we discuss consequences of our analysis for ethics in terms of (un)informed consent and dissent, and the associated division of responsibilities.

Item Type:Internal Report (Technical Report)
Research Group:EWI-DIES: Distributed and Embedded Security, EWI-IS: Information Systems
Research Program:CTIT-ISTRICE: Integrated Security and Privacy in a Networked World
Research Project:VISPER: The VIrtual Security PERimeter for digital, physical, and organisational security
Uncontrolled Keywords:actor-network theory, confidence, expert systems, explanation, information security, informed consent, systems theory, trust
ID Code:18427
Deposited On:20 September 2010
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