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17857 A2THOS: Availability Analysis and Optimisation in SLAs
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Zambon, Emmanuele and Etalle, S. and Wieringa, R.J. (2010) A2THOS: Availability Analysis and Optimisation in SLAs Technical Report TR-CTIT-10-20, Centre for Telematics and Information Technology University of Twente, Enschede. ISSN 1381-3625

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Abstract

IT service availability is at the core of customer satisfaction and business success for today’s organisations. Many medium-large size organisations outsource part of their IT services to external providers, with Service Level Agreements describing the agreed availability of outsourced service components. Availability management of partially outsourced IT services is a non trivial task since classic approaches for calculating availability are not applicable, and IT managers can only rely on their expertise to fulfil it. This often leads to the adoption of non optimal solutions. In this paper we present A2THOS, a framework to calculate the availability of partially outsourced IT services in the presence of SLAs and to achieve a cost-optimal choice of availability levels for outsourced IT components while guaranteeing a target availability level for the service.

Item Type:Internal Report (Technical Report)
Research Group:EWI-IS: Information Systems, EWI-DIES: Distributed and Embedded Security
Research Program:CTIT-ISTRICE: Integrated Security and Privacy in a Networked World
Research Project:PROSECCO: Next Generation Protection and Security of Content
Uncontrolled Keywords:SLA Management, Availability, Optimisation, Modelling
ID Code:17857
Deposited On:12 May 2010
More Information:statisticsmetis

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